Refund policy

1. Basic principle

An eSIM is a digital product. Once activated (installed and started on your phone), it's considered consumed and generally cannot be refunded — like a used ticket. Before activation, however, things are different.

2. When you can get a refund

• Unactivated eSIM: if you haven't installed the QR code yet, you can request a full refund within 14 days of purchase.
• Defective or non-installing code: if for technical reasons on our side the code doesn't work and we can't fix it, you get your money back.
• Wrong plan delivered: if you received a different plan than ordered and don't want it, we refund it.

3. When we can't refund

• Already activated eSIM: once started, the plan is considered used.
• Incompatible or carrier-locked phone: we recommend checking compatibility before purchase; unfortunately we can't refund for this after activation.
• Weak coverage in a specific area: speed and signal depend on local networks; we offer support but don't guarantee coverage at every point.
• Higher data usage than estimated, caused by apps running in the background.

4. How to request a refund

• Write to [email protected] with "Refund" in the subject.
• Include order number and email used for purchase.
• Briefly explain what happened — it helps us resolve quickly.

5. How long it takes

We review requests within 5 business days. If approved, money returns via the same payment method, usually in 3–10 business days depending on your bank.

6. Legal right of withdrawal

For digital content, the 14-day withdrawal right may be lost if you agreed that delivery/activation could start immediately and confirmed you understand this. We ask for this consent clearly at purchase.