Activate your eSIM in a few steps
Nothing complicated, we promise. Pick your phone below and follow the steps. If you get stuck, we're an email away.
Receive the QR code by email
Scan it from your phone settings
Enable data roaming and go online
- 1
Make sure you're connected to stable Wi-Fi and have the QR code from email handy.
- 2
Open Settings → Mobile Data → Add eSIM.
- 3
Choose "Use QR Code" and scan the code from the eSIM Shyp email.
- 4
Confirm adding the plan. You can rename the line, e.g. "Shyp Travel".
- 5
Under "Mobile Data" select the Shyp eSIM line and enable "Data Roaming" for it.
- 6
Done! Signal should appear in a few moments. If not, restart your phone.
Common problems and fixes
The most frequent situations and how to fix them quickly.
Check two things: that you've selected the Shyp eSIM for "Mobile Data" and that "Data Roaming" is on for that line. Then restart your phone — that usually fixes it.
Increase screen brightness on the device showing the code or zoom the image. Alternatively, in our email you'll also find manual installation details (SM-DP+ and activation code) you can enter by hand.
Manually switch the network to 4G/5G in settings and temporarily disable VPN if you use one. If it's still slow in a specific area, local network coverage may be weak.
Yes. Most phones are dual SIM: keep your number on the physical SIM for calls and use the Shyp eSIM for data only. Set this in the mobile data menu.
Still not working? Don't struggle alone.
Write to us and we'll fix it together. See also the general FAQ.